Delivery

We aim to deliver the products within 7 to 28 working days beginning when the item arrives into stock with us (unless you and we agree otherwise or you exercise your right to cancel our contract before we arrange delivery. Due to the items we stock from various suppliers and manufacturers lead times for items vary from in stock to 4 weeks, some items such as Sofas, Chairs and Bespoke Made to Order can take up to 12 weeks please contact us via email on sales@rydandesign.co.uk or call 01482 223211 to discuss timescales for particular items prior to placing an order if you require the item urgently. Please be sure to leave a contact name and number with your order should we need to contact you further. All orders made on pre-order/made to order mean they are in production or currently on the way to our warehouses and will be delivered within the specified time of the order date. Each item has different delivery lead times so please check with us before you purchase. As you will appreciate, it is sometimes out of our hands especially when we are waiting for oversees products to be manufactured and shipped to us. We will endeavour to do everything we can to communicate if this situation occurs.

For large items arriving by pallet, we only have open day slots – please let us know what days are suitable and we will do our very best to adhere to your busy life’s where possible.Third party couriers operate on an open day time frame for deliveries, unfortunately this is out of our control.

Customers living further afield than the UK please contact the Rydan team to discuss shipping fees on 01482 223211

Failed delivery's will be recharged in full plus storage costs. Please do keep to the delivery date and make sure arrangements have been made to assit any delivery to avoid such charges.

Our Own Delivery Team

Rydan delivery team on occasion deliver ourselves.

Please note they will not be held responsible for any damage to goods and/or property as a result of deliveries beyond the threshold of your property. Once the item has been delivered our delivery team will ask you to check the items(s) purchased for any damage and request you sign a customer disclaimer document that’s states the item(s) are free from damage. Once this document has been signed returning the item(s) will be the customers responsibility and at their expense. Appropriate time will be given for you to inspect your item(s).The team will readily assist you and/or another member of your family/friends with an item into the property but please note that items delivered through an entrance or via a staircase and/or upstairs are carried out at the property owners risk. This decision is final. As a respected and honest company we hope you understand why we have had to state this. Third party couriers are strictly held responsible in any event.You are welcome to contact us at any time either by emailing us Sales@rydandesign.co.uk or telephone 01482 223211

Prices

The price on our website will be as quoted and includes VAT at the time of order but excludes delivery costs which will be added to your order upon checkout.

Our Website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Website may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our Website, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. In the event of human error where an obvious pricing mistake has occurred on our Rydan website, the company has the right not to honor the order at the incorrect price. Every attempt is made to ensure this situation does not occur but human error does happen from time to time

Payment for Products can be made by BACS transfer, credit or debit card.

Goods remain the property of Rydan Design until payment is made in full. If a payment is subject to charge back from the card provider, the goods will become the property of Rydan Design until payment is settled. Should a charge back occur whilst the goods have been delivered, we remain the right to collect items and pass on any costs for collection.

Any discount codes that are online may be used on all items except sale items as these items have already been highly discounted. 

Refunds and Returns

Cancellations and Refunds for Online Orders (Online Customers Only)

Changed your mind as soon as you have completed order & it has not been delivered. (change colour)

Although Rydan has a huge variety of furniture on a rare occasion our customers may have had a change of heart for whatever reason after placing their order.  If this situation occurs, you are entitled to cancel your order at any time prior to the delivery of your item.  All you need to do is advise us in writing within 48 hours by emailing us at sales@rydandesign.co.uk or simply contact us on 01482 223211. Once we have acknowledged receipt of your cancellation, you will receive a full refund within 7 days using the same method as your original payment. A cancellation notice will be posted to your email address. Please note for card refunds it can take up to 7 working days from the date that we process the repayment for your account provider to re-credit you with the amount due.

Returns and Exchanges (Online Customers Only)

If you have received your goods and you have changed your mind. Under the distance selling regulations, you have the right to cancel an order up to 14 days after the day of receiving your goods. The cost of returning the goods is at the expense of the customer. You are not entitled to the 14 day cooling off period if the item has been personalised or custom made for you. You are under obligation as a duty of care to ensure the item(s) are packaged in order to eliminate damage to the items during transit. You have a further 14 days to actually send the item(s) back. Once the goods are back at our local warehouse and have been inspected for damage, misuse and/or incorrect fittings such as light fittings, we will confirm the refund amount due by e-mail and make the repayment within 30 calendar days. Please note for card refunds it can take up to 7 days from the date that we process the repayment for your account provider to re-credit you with the amount due.